Phone & SMS

You can give an agent its own phone number. Once a number is attached to an agent, people can reach it the way they’d reach anyone with a phone: call it and talk to it, send it a text, or message it on WhatsApp. The agent handles all of these as conversations, using its usual memory and integrations.

What a number can do

Every provisioned number supports all of the following on the same line:

• Voice calls. People can call the number and talk to the agent; the agent can also place outbound calls where appropriate.
• SMS. People can text the number and the agent replies by text.
• WhatsApp. People can message the agent on WhatsApp using the same number.

Because Alfe follows per-agent identity, a number belongs to a specific agent — it’s that agent people are calling or texting, not a shared, global line.

Getting a number

You provision a number from the dashboard. The flow is short:

1. Search for available numbers, filtered by country (and optionally by area code or a search term).
2. Pick a number from the results.
3. Confirm to attach it to your agent.

Numbers are available in a selection of countries — the dashboard shows the current list when you search. As soon as a number is provisioned, the agent starts receiving calls, texts, and WhatsApp messages on it.

Agents can also manage live phone calls from their own tools — for example handing a call off to another number or sending dial-pad tones — so an agent can route or navigate a call as part of a conversation.

Billing

A phone number has a recurring monthly charge, plus usage — per minute for calls and per message for texts and WhatsApp. Everything draws on your tenant’s shared credit pool. See how voice is billed for the model, and the pricing page for current rates.